RETURNS

Please follow the steps below to process a return. 

1 - Complete the 'Product Returns Request Form' on the right hand side of this page 

2 - Once your request has been reviewed and approved, the Return Authorisation and detailed return instructions will be emailed to you. A credit note will be processed only after goods are received and assessed.

3 - We will respond within 1-2 business days via email (phone call if no email address on file) with your Returns Authorisation (RA) #. You'll be given detailed instructions of where to send your package and reminding you to write your RA# on an address label OUTSIDE OF THE BOX you will be using to ship the item back to us in

4 - Once we have received and processed your return we will provide a refund via your original form of payment. You will be notified via email of this credit if we have your email address on file. Please note: We cannot refund shipping charges or return postage. It can take 2-3 weeks from the time we receive your item at our return facility to process your credit

For additional information, please call our customer services team on 01483459659 or email uk.enquiries@enovis.com 

 

For a credit to be granted, goods must be returned:

• Within 30 days from original date of purchase
• In their original, unused and resealable condition;
• With the Returns Authorisation (RA) issued by Enovis included with the goods;
• Without written markings,tape or tampering on the original packaging;

Reason for Returns

• Incorrect Size
• Faulty Product
• Late delivery
• No longer required.
• Incorrect product ordered.
• Goods damaged
• Other (Please specify on Product Returns Request Form'

Note the following conditions for return:

• Photos of faulty and damaged goods are required before we can send you a postage or courier collection label.
• Enovis will not accept any responsibility for unsolicited returns. For Enovis to accept any returns, the goods must be unused and returned in their original condition and packaging.
• All goods must be returned at the purchasers’ expense with a Return Authorisation Label.
• Enovis is not responsible for returned goods lost in transit. Please use a reliable service to return your goods.
• A 15% restocking fee will be applicable on any returns outside the 30-day period unless the item falls under our warranty guidelines.
• We cannot refund shipping charges or return postage.
• It can take 2-3 weeks from the time we receive your item at our return facility.

Please note: motioncare360.com (operated by DJO UK Ltd) reserves the right to refuse to refund or exchange used or damaged products or products not in original packaging and/or damaged packaging, and/or returned more that 30 days from dispatch.

Please retain tracking information for all items sent back to Enovis.